Sample Phone Scripts

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Sample Phone Scripts for Closing Health Insurance Leads
You must be one of the battle-scared insurance brokers who have seen a lot of scenarios and knows how to handle sales call with ease. However, getting the attention and bringing your customer to sign up using internet leads works differently. It?s important to know that the person on the other line is someone who values time and prefers staying home waiting for a quick reply over the telephone. If you sound like the person who can give them the level of convenience, then you will find them receptive of your offer. Below is a sample script to help you out on your initial stage of using net-generated lead.
Hello, May I speak with Mr. Richard Stein?? Hi, Richard. I?m Michael Smith of Mesina and Son?s Insurance Company and this is about your online request on life insurance information. Looking at the application form you submitted, it shows here that you are considering a 20 year policy with $300,000 benefit. Is that right?
It is important that you say your name, your company, call reason and confirmation of information given by the customer in just one blow. This will tell the customer that you are someone who won?t waste their time. On the other hand, you swept them off their feet and do not give any space for your customer to say no. Stating a fact they wrote during their application will build your credibility.
Then give an impression that you value their convenience.
Is now a great time to talk?…. Good, with your permission we can discuss the details of our policies which I think fits what you are looking. But before we go over the details, please go ahead if you have any question.
If the customer starts asking question, its great sign of interest. But if customer says it?s not a good time to talk. You can answer back with.
I understand Richard. Is it alright to email you with the information you requested for you to scroll over during your free time? I?d be happy to walk you through your application over the phone whenever you think you are ready to make a decision.
A big no no is to schedule a personal visit at their homes, schedule for a follow up call instead.
Just take your time go over the information I will be sending you. To answer any question that you might have can I call you same time next Tuesday?
Close your spiel and remind them how accessible you are.
Thanks for your time Richard. Keep in mind that you can get in touch with me anytime whenever you want to talk over your options and in case you need it, can I leave my email address and phone number?
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