Your agents will not always be able to effectively sell to your insurance leads. There are really so many factors that affect insurance sales that you are bound to have good days and bad days, though ideally the good days should obviously overshadow the bad ones. Your goal is to increase your sales conversion and lower the variable factors you can control. One of the best ways to control your variable is to enhance your productivity. Though you can’t always double productivity, there are ways to increase it.
The simplest way to increase agent productivity is definitely to use a dialler. A lot of companies still rely on soft phones that are manually dialled by their agents in order to contact leads. Adding a dialler will instantly reduce the time an agent takes in between their calls. Let’s consider the average time in between calls as two minutes, with the assumption of say 40 calls a day and assuming you could cut the time in between to at least a minute that would mean an additional 40 minutes worth of calls.
Another way to increase productivity is to add a queue manager. A queue manager will allow you to see which of your sales agents is active in a call, who has taken a break or who has spent too much time on a call. Given that your queue is properly managed, you can increase productivity even more – while at the same time ensuring that your sales agents are actually doing what they are supposed to do.
Productivity can also be enhanced by an agent dashboard. A dashboard is a simpler visual representation of agent performance and can be used to show rank as far as sales or productive times are concerned. A visible dashboard will also build some healthy competition – something that will benefit the agent as well as the team and therefore the company.
There you go some simple tools that will ensure that those leads are being tapped and your sales agents are maintaining their productivity.
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